Privacy Policy

Last updated: 16th May 2022

  • Introduction

  • What does NWWP do?

  • What personal information does NWWP collect and why?

  • Who does NWWP share my personal information with?

  • Legal basis for processing personal information

  • How does NWWP keep my personal information secure?

  • International data transfers

  • Data retention

  • Your data protection rights

  • Updates to this privacy policy

  • How to contact us

We know that your personal information is important to you, and we are committed to ensuring it is kept secure and used carefully. Below you will find a brief summary of how and why we collect your data, who we share it with, and what we are doing to make sure your data is safe and secure. You will also find details of your privacy rights.

This is the privacy policy of New Wave Wild Project (“NWWP”). If we change our privacy policy, we will notify you of those changes here.

Our Websites (https://www.newwavewildproject.ie/) may include hyperlinks to other websites that are not operated or controlled by us. This privacy policy only applies to our Websites, and we are not responsible for the content or the privacy practices of third-party websites.

What does NWWP do?

New Wave Wild Project is a not-for-profit social enterprise. We design and deliver intensive adventure therapy interventions for young people, adults, and families towards recovery, resilience, and self-care.

What personal information does NWWP collect and why?

We collect information in order to allow us to personalise and improve your experience of our services, Websites, and communications with you. All such information is held on secure servers. We only use personal data you have given us or that we have collected from you when you visit our Websites and referral forms. We do not obtain personal information from or sell it to third parties. We sometimes share your personal information with third parties, but only to improve your experience with us and make our business more responsive to your interests and/or those of like-minded individuals or when you have specifically requested that we do so (such as when you fill in a form requesting more information on a particular program).

We never release your personal information to others for their mailing or marketing purposes.

The personal information that we may collect about you broadly falls into two categories:

  • Information that you provide

We may ask you to provide personal information in order to provide our services to you. This includes asking you to provide your contact details to deliver services to you or to register an account with us so you can access the member-only areas of our Website.

We may also share personal information that you provide to third parties. This may be to improve your experience with us, to help us tailor the content that we send you, or reach like-minded individuals that may be interested in our services.

The personal information you are asked to provide, and the reasons why you are being asked to provide it, will be made clear to you at the point you are asked to provide it.

  • Information that we collect automatically

When you visit our Websites and order forms, we may collect certain information automatically from your device.

The data we collect may include information like your IP address, device type, unique device identification numbers, browser type, and other technical information. We may also collect information about how your device has interacted with our Website or order form, including the pages accessed and links clicked.

We collect this information so we can better understand the visitors who come to our Websites and look at our order forms and what content may be of interest to them. Using the information allows us to improve the quality and relevance of our Websites and services.

Some of this information may be collected using cookies and similar technology. This is explained in more detail in our Cookie Policy.

Who does NWWP share my personal information with?

We may disclose your personal information to the following categories of recipients:

  • With any company who provides data processing services to us, for example, enhancing the security of our Website, or who process personal information for the purposes described in this privacy policy or is notified to you when we collect your personal information. We may also use the data provided to improve your experience with us, to help us tailor the content that we send you, or to reach like-minded individuals that may be interested in our services.

  • To reputable third-party service providers who provide additional data processing services, for example, analysing data, providing marketing assistance, and assisting with the processing of credit card and direct debit payments. They have access to personal information needed to perform their functions but may not use it for other purposes. In addition, they must process the personal information in accordance with this privacy notice and as permitted by applicable data protection laws. A list of these providers along with a concise summary of the services they provide can be found here:

  • Facebook.com, Google.com & Instagram.com: For advertising purposes, we occasionally use information about our customers to generate a “lookalike audience”, a similar audience of prospective customers in Facebook, Google or Instagram. This allows us to target advertisements to potential customers in Facebook, Google or Instagram who appear to have shared interests or similar demographics to our existing customers. We do this by uploading a list of email addresses to Facebook, Google or Instagram, encrypting them before we upload. Facebook, Google or Instagram will match the data against their own customers and generate a lookalike audience. The uploaded list is then deleted (not used for any other purpose).

  • To any competent law enforcement body, regulatory, government agency, or similar other third parties where we believe disclosure is necessary(i) as a matter of applicable law or regulation, or (ii) to exercise, establish or defend our legal rights; and

  • To any other person with your consent.

 

Legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will depend on the information concerned and the context in which we collect it. We will normally collect personal information from you when:

  • We need the personal information to perform a contract with you (for example, your email address when you subscribe to a program or service).

  • The processing is in our legitimate interests and not overridden by your rights.

  • We need the personal information to comply with our legal obligations (for example, our tax and audit requirements and other regulatory obligations)

If we collect and use your personal information in reliance on our legitimate interests, this will normally be to operate and improve our services, Websites, and communications. It would also include responding to your queries, undertaking marketing, or detecting or preventing illegal activities. We may have other legitimate interests and, if appropriate, we will make clear to you at the relevant time what those legitimate interests are.

 

How does NWWP keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Where we share data with third parties, we ensure that your data will be kept secure and will not be provided or sold to another party.

International data transfers

Your personal information may be transferred to and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this privacy policy. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information which require them to protect personal information they process from the European Economic Area in accordance with European Union data protection law. We have implemented similar appropriate safeguards with our third-party service providers.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

Your data protection rights

You have the following data protection rights:

  • If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below. We may not be able to delete your personal information if we have to retain it in order to comply with our legal obligations, to perform a task carried out in the public interest, to establish, exercise, or defend any legal claims, or to exercise our right of freedom of expression and information.

  • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request the portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.

  • You have the right to opt-out of marketing communications we may send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.

  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact the Data Protection Commission (“DPC”).

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

 

Updates to this privacy policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will respond appropriately to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material privacy policy changes if and where this is required by applicable data protection laws.

You can see when this privacy policy was last updated by checking the “last updated” date displayed at the top of this privacy policy.

 

How to contact us

If you have any questions or concerns about our use of your personal information email us at [info@newwavewildproject.ie]. The data controller of your personal information is NWWP.